Given the nature of our activities, GENDRON ASSURANCE understands the importance of protecting personal information collected in order to provide the services for which it is required.
In accordance with the applicable legal framework, GENDRON ASSURANCE has implemented a set of measures and control procedures to ensure sound governance in terms of confidentiality and protection of personal information we hold about clients, prospects, partners, and our employees.
By providing us with your personal information, you accept the terms of this policy and authorize us to process your information in accordance with it.
“Personal or nominative information”: Any personal information that concerns a natural person and allows, directly or indirectly, for their identification [1]
Without limitation, such information may be identifying (e.g., name, address, telephone number, driver’s licence number), financial (e.g., credit card number), medical, or related to professional activities (e.g., employee record), etc.
No information is collected by GENDRON ASSURANCE without the consent of the client, the representative, or the prospect.
By providing us with your personal information, your consent is given. Consequently, you accept the terms of this policy and authorize us to collect, retain, use, and disclose your information in accordance with the purposes for which it was collected.
Right to withdraw consent to the use or disclosure of information
Subject to certain limitations, you may withdraw your consent to the collection, use, and disclosure of your personal information. In such circumstances, GENDRON ASSURANCE may not be able to offer you the requested product, rate, or service for your insurance policy.
* For more information, consult the Act respecting the protection of personal information in the private sector. [2]
Only the essential information we need is requested, for the purpose of responding to your request. Examples include:
Committed to protecting clients’ personal information, GENDRON ASSURANCE does not sell, collect, share, disclose to third parties, or publicize any personal information of its clientele, except to carry out its service mandate, ensure continuity of services to its clients, or in the specific context of complying with a court order or responding to an authorized government body.
In such circumstances, GENDRON ASSURANCE may collect or transmit information to legitimately authorized organizations and/or entities subject to the applicable regulatory framework, or to specialized providers that have formally committed to protecting our firm’s personal information. By way of example and without limitation, these may include:
To improve the quality of services offered and the customer experience on the GENDRON ASSURANCE website, we may use cookies and other web analytics technologies to remember your preferences and interactions with our site. Terms of use are described on our website.
Our firm retains your personal data in order to carry out our mandate with you while complying with the legal terms and obligations to which we are subject.
To ensure the security and confidentiality of personal information, GENDRON ASSURANCE adopts rigorous security measures, including both physical and technological aspects. Concrete examples include:
Although we do everything we can to protect your personal data, no method of transmission over the Internet or electronic storage can guarantee absolute security.
Every employee, supplier, or partner associated with our firm contractually commits to complying with our privacy policy and protecting the personal information held by GENDRON ASSURANCE, which is for the exclusive use of our firm. This commitment begins upon the start of employment or engagement and continues indefinitely.
GENDRON ASSURANCE works with various web service providers. Some providers may host data outside the province of Québec or Canada. In such circumstances, the laws of other provinces and countries may apply.
Our staff strives to maintain the accuracy of the information in the client file. You can validate and update the information in your file with our certified team.
If inaccurate information appears in the file, or if access to personal information is required, a written request may be sent to the person responsible for the protection of personal information in order to make corrections. In such cases, our firm follows the prescribed process:
In order to provide a quote, a service offer, or an insurance contract, we must analyze the needs of the person concerned as well as all persons involved or mentioned in the process.
Whether requests are made by telephone, in person, or online, consent from all targeted individuals must be obtained directly.
When a quote request form is submitted via the GENDRON ASSURANCE website, the client understands, authorizes, and automatically consents that GENDRON ASSURANCE will:
After you provide your email address to GENDRON ASSURANCE, GENDRON ASSURANCE may send you information by email. You can confirm or withdraw your consent to the use of your email address at any time by unsubscribing from the mailing list in one of the following ways:
In this way, and in accordance with CASL [5] [6], you can stop any unsolicited emails that may have been sent by GENDRON ASSURANCE.
For information integrity, training, and customer service quality control, all telephone conversations may be recorded or listened to.
Like mobile phones or standard mail, internet or unencrypted email communication cannot be completely secure or confidential. Such communications may be modified, lost, or intercepted. GENDRON ASSURANCE disclaims any liability for damages that could be caused to any person in relation to us, regardless of the form of communication.
Our clients sometimes send us emails containing information. :span_bold GENDRON ASSURANCE :/span_bold disclaims any liability for the interception, hacking, or any alteration of any email transmitted to it.
Because confidentiality and the protection of personal information are central to our concerns, this policy may evolve to reflect internal changes and/or legal changes.
We invite you to regularly consult our privacy policy to stay informed of any changes.
Please contact the person responsible for the protection of personal information with any questions related to confidentiality and the protection of personal information.
